Blog

Special Announcement: We have dedicated a page in our knowledge base to answer all your questions on setting up calls flows, call diverts and other queries relating to remote working.

As the fallout from the spread of the coronavirus continues to impact businesses throughout the world, domestic businesses in Ireland were shaken up this week as large multinational headquartered in...

Powered by IPT for Teams and my sense of adventure, I decided to take my creative talents to a Dublin city centre hotel. I needed a change in environment to rejuvenate my creative juices.

From natural disasters to hacking and denial of service there’s a lot of issues that can impact a business. Your phone calls shouldn’t be a casualty, once you have a plan in place.

Sick of commuting? Tired of your workforce looking tired? Finding it difficult to recruit and retain the best talent? There's an alternative, and IP Telecom is there to help enable your business and...

Save even more on calling with IP Telecom Thanks to a recent decision by the Commission for Communications Regulations, calling through IP Telecom is about to cost even less. Starting on the 1st of...

Whether your call centre has 5 users or 500, keeping track of every call that comes in can be a daily challenge. However, offering the best in Call Centre Service requires knowing when customers are...

It’s been a big, positive year both for us, and also for a lot of our loyal customers and partners. Things have grown and accelerated. So the new products, which we’ve launched, and the improvements,...

Yep, it’s that time of year again. Already. And it’s been an absolute cracker (that wasn’t a Christmas joke). Talk about busy and exciting. All sorts of new stuff has happened. So, before the Silly...

We partner with some of Ireland's most innovative and exciting technology providers. This is the first of our 'Partner Spotlight' series about topics that are important to us and we think you will...

What happens when you have customers calling, but for one reason or another, they simply can’t get through? 85% of them don’t call back. Even worse, only 1 in 4 callers who don’t get an answer on the...