Save even more on calling with IP Telecom Thanks to a recent decision by the Commission for Communications Regulations, calling through IP Telecom is about to cost even less. Starting on the 1st of...
Whether your call centre has 5 users or 500, keeping track of every call that comes in can be a daily challenge. However, offering the best in Call Centre Service requires knowing when customers are...
It’s been a big, positive year both for us, and also for a lot of our loyal customers and partners. Things have grown and accelerated. So the new products, which we’ve launched, and the improvements,...
Yep, it’s that time of year again. Already. And it’s been an absolute cracker (that wasn’t a Christmas joke). Talk about busy and exciting. All sorts of new stuff has happened. So, before the Silly...
We partner with some of Ireland's most innovative and exciting technology providers. This is the first of our 'Partner Spotlight' series about topics that are important to us and we think you will...
What happens when you have customers calling, but for one reason or another, they simply can’t get through? 85% of them don’t call back. Even worse, only 1 in 4 callers who don’t get an answer on the...
Email is a great communication tool - it’s quick, convenient and gets the job done. But are email, live-chats and other forms of messaging really the next stage in business communications?
Last October the storm of the century hit Ireland, bringing the country to a standstill with the first Red Weather Alert in years. Less than six months later, a second red weather-day immobilised the...
Phone systems that let you answer calls and switch them between different individuals on multiple lines were a revolution in business calling… 20 years ago. Now that businesses are growing rapidly,...
Is your current on-premise PBX quickly going out of date? Or is your business growing so quickly that adding more users to your current PBX is proving a hassle? If you’re reading this, chances are...
So, you’ve decided that you require a new telephone system, now you need to decide who to look at! Here’s 5 top tips for choosing the company who can provide the right system for your needs.
