Thanks to a recent decision by the Commission for Communications Regulations, calling through IP Telecom is about to cost even less.
Starting on the 1st of December, calls to non-geographic numbers (NGNs) will cost the same amount as calls to regular Irish landlines, while calls to 1800 remain free.
Whether your call centre has 5 users or 500, keeping track of every call that comes in can be a daily challenge. However, offering the best in Call Centre Service requires knowing when customers are calling, how long they have to spend waiting and how well your team members meet their needs. The IP Telecom Stats Centre lets you keep track of these useful metrics and more, while also showing detailed performance data on each of your call centre agents.
It’s been a big, positive year both for us, and also for a lot of our loyal customers and partners. Things have grown and accelerated. So the new products, which we’ve launched, and the improvements, which we’ve made to our already popular products, really couldn’t have come at a better time. Here’s just a few of the developments, which may interest you.
Yep, it’s that time of year again. Already. And it’s been an absolute cracker (that wasn’t a Christmas joke). Talk about busy and exciting. All sorts of new stuff has happened. So, before the Silly Season really gets into its stride, we all befuddle ourselves with rum custard & sherry trifle and lose our minds trying to top the tiger feet novelty slippers we got uncle Bill last year, we thought we’d take a minute to share some of the year’s memorable moments and exciting events with you. Use our menu below to jump to the section you want to check out first!
We partner with some of Ireland's most innovative and exciting technology providers. This is the first of our 'Partner Spotlight' series about topics that are important to us and we think you will find interesting too.
First up under the 'Partner Spotlight' is supportIT sharing with us their latest developments in data loss prevention and GDPR compliance.
Stricter guidelines around data protection pose a significant challenge to businesses and prevent them from taking full advantage of cutting-edge cloud services.
What happens when you have customers calling, but for one reason or another, they simply can’t get through? 85% of them don’t call back. Even worse, only 1 in 4 callers who don’t get an answer on the first call will take the time to leave a message before taking their business to the nearest competitor.
Email is a great communication tool - it’s quick, convenient and gets the job done. But are email, live-chats and other forms of messaging really the next stage in business communications?
Last October the storm of the century hit Ireland, bringing the country to a standstill with the first Red Weather Alert in years. Less than six months later, a second red weather-day immobilised the country under a blanket of snow. With public transportation halted, and schools and public services all closed, most businesses shuttered for the day as well. After all, what else is there to do when you can’t make it to the office?
IP Telecom proudly sponsored the Dublin Night Run on September 25th in Park West.
This was the fourth year for many of the IP Telecom team to take part in Wednesday evenings Park West Run. Whether it was a leisurely jog or a hardcore run, it was a great occasion for our team to get together and to take part in this well-organised event thanks to Eoin Ryan of 'Dublin Night Run'.
Phone systems that let you answer calls and switch them between different individuals on multiple lines were a revolution in business calling… 20 years ago. Now that businesses are growing rapidly, the market is expanding, and customers expect better and better service, your classic PBX phone system just isn’t good enough anymore.