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As no infrastructure is involved, we can speedily deploy IPT Dimensions to your team. We can even supply Wallboards preconfigured on a firestick.
IPT DImensions is simple to use, and its intuitive interface means no extensive training is required. Reports can be filtered, automated or outputted to wallboards in minutes
Scale and adapt your team quickly with multiple sites and remote agents. Cloud based software means its simple to integrate home working agents to your call centre.
Get all the statistics you need - real-time or historical - allowing you to make data-driven, strategic decisions. Filter stats by Call, Agent, Queue, and Date Range.
With the right data at your fingertips, call centre managers can make the right decisions at the right time allowing you to significantly boost productivity and efficiency of agents with real-time monitoring and time-based routing.
In-house or dispursed team? No problems. Like all IP Telecom products, IPT Dimensions enables your team to be fully integrated with head office functions even when remote working.
IPT Dimensions unique Unreturned Lost Call report allows you to see exactly who abandoned a call and hasn't yet been called back, ensuring that existing customer experience is enhanced and marketing spend on inbound leads is not wasted.
IPT Dimensions integrates seamlessly with our call centre and hosted phone solutions as well as CRM and collaboration tools like Salesforce, and Zoho, ensuring all conversations are fully logged and you can even make calls directly from the CRM
Why Thousands of Irish Businesses are Using
Our philosophy is simple - we create next-generation phone solutions to help thousands of Irish businesses achieve their business goals. We combine innovation, cost savings, and ease of use to create phone solutions that put the needs of our customers first.Learn More
“IP Telecom implemented Hosted PBX for VitroSoftware in October 2015 VitroSoftware opted for a combination of Deskphone and Softphone Apps for Desktop and Mobile to provide a full Disaster Recovery and Mobility solution. "Our experience of IP Telecom has been 1st Class. Great technical support and really quick service from the customer team. IP Telecom's engineers came on-site to help us roll out the solution, provided first class training to manage the system ourselves going forward and provided excellent after sales service. We are very happy with our choice of voice and telephony partner.”
Darragh Dunne | IT Engineer | VitroSoftware - formerly Slainte Healthcare