Who are IP Telecom?

We are Internet Protocol Telecom Limited (trading as IP Telecom), a company incorporated under the laws of Ireland with company registration number 482356, whose registered office is at Unit 1k, Block 71c The Plaza, Parkwest, Dublin 12, Ireland. (“we”, “us” and “our”).

Our privacy policy describes how we collect and use information, and what choices you have. One way we collect information is through the use of a technology called “cookies”, as well as other related technologies, such as pixels, tags, beacons and local storage. We use these technologies for many things on IP Telecom’s website and services.

What’s a cookie?

When you go online, you use a computer program called a “browser” (like Apple’s Safari or Google’s Chrome). Most websites store a small amount of text in the browser—and that text is called a “cookie.” Similarly, pixels, tags, beacons and local storage are small pieces of code which, like cookies, allow a website or app to read or place information on a device or computer.

We use two different types of cookie – session cookies and persistent cookies. A session cookie is stored temporarily; it only lasts until you close your browser. A persistent cookie is stored on your device and lasts until you or your browser deletes them. For example, we may use cookies to store your log-in details or other settings so you don‘t have to set them up every time you visit IP Telecom’s website and services. Some of the cookies we use are associated with your IP Telecom account (including personal information about you, such as the email address you gave us), and other cookies are not. If you have turned cookies off, you may not be able to use certain areas of our website.

We use both first party and third-party cookies. First party cookies are those which we, IP Telecom, use.

Third party cookies are those which are used on the IP Telecom website, but which originate from one of our partners or service providers. Cookies are used by IP Telecom and our partners, affiliates, or service providers. These technologies are used in analysing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

How IP Telecom uses cookies?

We use cookies and equivalent technologies for lots of essential things on IP Telecom’s website and services – such as helping you log in and tailoring your IP Telecom experience.

We use cookies for your session ID and authentication to remember your settings and preferences.

Cookies let you log in and log out of IP Telecom’s website and services.

Cookies are one way we protect you from security risks. For example, we use them to detect when someone might be trying to hack your IP Telecom account or spam users.

We use cookies for Analytics to help to make IP Telecom better. For example, these cookies tell us how many account holders use a certain feature and how popular it is, or whether people open an email we send.

We also use cookies to help advertisers understand who sees and interacts with their ads, and who visits their website or purchases their products.

We use cookies to facilitate our Live Chat service. This enables us to quickly answer any questions you may have about our website or service. It also creates an avenue for you to share any feedback.

Sometimes we hire security vendors or use third-party analytics providers such as Google Analytics and YouTube to help us understand how people are using IP Telecom’s website and services. Just like we do, these providers may use cookies. Learn more about the third party providers we use.

Google Analytics mainly uses first-party cookies to report on user interactions on IP Telecom’s website and services. Browsers do not share first-party cookies across domains. You can opt-out of Google Analytics here

Google advertising cookies are used to remember which websites you’ve interacted with so that advertisers can show you related content you might like. For more information about how Google uses advertising cookies, visit the Google Advertising Privacy FAQ. To manage settings for these cookies and opt-out of these features, visit the Ads Settings.

How we use cookies and equivalent technologies on mobile devices?

We use cookies and equivalent technologies in our products and services (like ads, emails and applications).

Where we use cookies?

We use cookies and equivalent technologies in our products and services (like ads, emails and applications).

What are your options?

Depending on the type of browser you are using, you may be able to configure your browser so that: (a) you are prompted to accept or reject cookies on an individual basis or (b) to prevent your browser from accepting any cookies at all. Those options vary from browser to browser, so check your browser settings for more information.

Updates to this Policy

As IP Telecom develops, our Cookie Policy may also change. We encourage you to review this policy frequently. We will take reasonable steps to give you advance notice, should we make any material changes to our Cookie Policy. This Cookie Policy was last updated at the date set out at the top of this Cookie Policy.

Latest Blog

06/12/2018

We partner with some of Ireland's most innovative and exciting technology providers. This is the first of our 'Partner Spotlight' series about topics that are important to us and we think you will find interesting too.

First up under the 'Partner Spotlight' we chatted with Joe McGivern of 'supportIT' about the latest developments in data loss prevention and GDPR compliance.

Stricter guidelines around data protection pose a significant challenge to businesses and prevent them from taking full advantage of cutting-edge cloud services.

30/11/2018

What happens when you have customers calling, but for one reason or another, they simply can’t get through? 85% of them don’t call back. Even worse, only 1 in 4 callers who don’t get an answer on the first call will take the time to leave a message before taking their business to the nearest competitor.