IPT for Zendesk

Supercharge Zendesk Experiences with IP Telecom

Integrate Zendesk with IP Telecom's Hosted Solutions to create a Superior Service Desk Experience for customers and staff alike

Increase Productivity

Empower your agents with seamless Zendesk calling via your IPT Hosted Phone System 

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Brilliant Customer Experience

Create powerful personalised customer communications all from the one space

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Visualise Activities

Measure KPIs easily and garner indepth insights on agent/customer relationships

Enhanced Service Desk

Automatic ticket creation, auto-log to existing contact records and integrate all customer interactions in the one space

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IPT for Zendesk Features

Supercharged Zendesk Experiences designed Around the Needs of Irish Businesses

Click to Call

Initiate calls within Zendesk in a single click

Call tracking and ticketing combined

All calls are tracked and tickets auto-generated under the contact profile within Zendesk

Follow Up

Never miss an opportunity or deadline when follow-up tasks are created as part of each call made or received

Call Pops
Call Pops

Agents are empowered when caller information is available to the agent from the moment the call is received 

Real-time notification

Real-time information is at hand for every inbound or missed call, all logged automatically into customer records in Zendesk

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All the metrics you need

Get instantaneous access to agent activities with in-depth data to help process improvement and agent tracking

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IVR integration

Ensure customer flow is optimised by routing calls to the appropriate teams or colleagues all tracked via Zendesk ticketing

Hand Off

Share all customer experiences and case history with colleagues if transferring or escalating issues

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Why Thousands of Irish Businesses are Using

IP Telecoms Solutions

Savings Calculator

Estimate your annual savings with our easy-to-use calculator.

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Our philosophy is simple - we create next-generation phone solutions to help thousands of Irish businesses achieve their business goals. We combine innovation, cost savings, and ease of use to create phone solutions that put the needs of our customers first.

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Works great with:

IPT Hosted Phone

The phone solution that’s built around your business needs

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IPT Payment Solutions

Taking payments? Make sure your business is compliant across PCI/DSS and GDPR

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IPT Call Centre

IPT Call Centre is a powerful, inbound call centre platform designed around the needs of call centres of any scale. Track metrics, agent activity and integrate with CRMs

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Remote Working

Our Phone Systems and solutions are designed to be accessible from anywhere on multiple devices. Wherever you are you can be connected to your customers

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Latest Blog

In the news: AI and Call Centre Chatbots

At IP Telecom we believe strongly that AI is there to help you make the most of your business processes, but it'll never replace the human touch in communications. Nobody wants to get to a "computer..

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€6 Million investment in IP Telecom by Development Capital announced

Funding set to accelerate IP Telecom’s organic and acquisition growth with intention to drive annual revenues from €6 million to €11 million in FY2024.

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Innovative Solutions

Great ideas for Business Success

IPT Meet

Need to host a video conference - do it for free with IPT Meet and keep face to face meetings going whilst in the office or remote working

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IPT Hosted Phone

Having a fully cloud-based hosted phone solution allows you to stay up to date with the latest in telephony solutions without additional costs. Scale your phone system instantly, enable remote working or just work...better. Hosted Phone allows you to do all this and more 

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IPT for Teams

The integration you’ve been waiting for. Make and receive calls via your business phone system through Microsoft Teams via desktop or mobile apps.

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IPT Business Broadband

Get fast, reliable Broadband that's strictly for business. With superb geographical coverage, no additional line requirement and full-fibre to the premises where available, get the Broadband solution that's the business  

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General Questions about VoIP
Helping you Decide
Terms & Conditions
What is VoIP

VoIP is simply your phone service delivered over the internet and from 2025 all phone calls across Europe will be via VoIP.

VoIP enables your business to handle voice and other services in a way that suits modern business methods and remote working. Once you are connected to the internet (via broadband or mobile) you can make phone calls anytime, anywhere through your office phone system on any device, deskphone, laptop and mobile app. Call quality is HD and there’s loads of clever add ons that allow you to do business better.

Can I keep my existing business numbers when I move to VoIP?

Of course you can. We have porting agreements with pretty much everyone both Irish and internationally. So when you make the move there's no need to change your numbers, but if you want to add or remove further numbers we can take care of all that.

How does VoIP save me money?

From eliminating unnecessary and costly line rentals to reduced or eliminated call costs VoIP can save your business hundreds or even thousands of Euro a year. When businesses have moved to IP Telecom we've saved them an average of 65% - so why not talk to us today and see what you can save.  

I've already moved to VoIP but looking for another provider, can I move to IP Telecom?

Alas not all VoIP providers are the same and sometimes you may not have got the best experience if you've been with another provider. But, at IP Telecom we ensure that our solutions work for our customers from the start so that they meet and exceed our customers expectations. So if you're looking to switch provider talk to us today and we can ensure that what we supply works for you - always. 

Is VoIP suitable for remote working?

At IP Telecom we've always believed in the benefits of remote working and had built our products with that in mind. Even before the Covid-19 pandemic had struck we had enabled hundreds of our customers to remote work. Once you are connected to the internet via broadband or mobile our solutions allow you to work from anywhere.

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Talk to Us Today

Call us now on 01 687 77 77


Our products work with almost everything including: