We are Internet Protocol Telecom Limited (trading as IP Telecom)(“we”, “us” and “our”), a company incorporated under the laws of Ireland with company registration number 482356, whose registered office is at Unit 1k, Block 71C, Park
We appreciate that your privacy is important to you. Please read the Policy carefully to understand how we will use and process the personal information that you, or third parties, provide to us or we collect from you.
For the purposes of the Data Protection Acts 1988 and 2003 and any successor legislation including the General Data Protection Regulation (EU 2016/679) (“Data Protection
The “personal information” we collect and hold about you includes:
contact information such as your name, address, telephone number (including mobile number), and email address;
the information included in any documents you send to us (such a copy of your driving licence for know-your-client (KYC) purposes;
financial details including your bank and the sort code and account number, to the extent that you supply these to us for the purpose of making payments;
employee names, extension numbers, DDIs and email addresses to facilitate the configuration of the Services and system;
information about how you use our Services, for
information needed to port your existing number, including your existing numbers and your account number from your previous carrier, and copies of previous telephone bills;
information which we collect about you when you use our Services or visit our
The provision of certain personal information is mandatory (and may be
We may collect information about you in a number of ways, including:
Information you provide
either directly from you or others, such as where you set up Services with us or contact us or our service providers with a request or query;
from forms you complete, whether paper-based or online;
from calls made to us or from us, which may be recorded for training and quality purposes;
if you are an individual user, from your employer or company, for example, when they provide us with your details to facilitate
Automatically Collected Information
When you visit our Website. Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, any phone number used to call our customer service number and other communication data and resources you may access; and
Log information. We collect this from our records of how you use our Services.
Information from third parties
We may receive information about you from our third-party partners
We rely on a number of legal bases to collect, use, share, and otherwise process the personal information we have about you for the purposes described in this Policy. These legal bases are:
as is necessary to enable your use of our Services;
where you have consented to the processing, which you may revoke at any time;
for us to comply with a legal obligation, a court order, or to exercise legal rights or defend legal claims;
when necessary to protect your vital interests or those of others;
when necessary to e
where you have made the information manifestly public;
where necessary in the public interest; and/or
where necessary for the purposes of our or a third party’s legitimate interests,
Our legitimate interests
We process your information in furtherance of some or all of the following legitimate interests:
Providing, improving and developing the products and services: We use your personal information to provide and further develop the products and services. We do so as it is necessary to pursue our legitimate interests of providing a secure offering to all our customers on a continuing basis.
Providing information about new products and services: We may also process your information to provide marketing communications to you and it is in our legitimate interest to promote our Services and issue our direct marketing.
Keeping the Services secure and safe: We use your personal information as it is necessary to pursue our and our customers’ legitimate interests in ensuring our products and services are secure, such as by implementing and enhancing security measures and protections, protecting against security breaches, fraud, and spam.
We use your personal information as necessary to provide our Services and to fulfil our contract with you. We also process your personal information in order to fulfil our contracts with business partners, vendors and suppliers. We may use your personal information as necessary to manage our business for our legitimate interests. We also use your information for the following range of different purposes, including:
operating our website;
determining your suitability for our Services;
administering and managing the Services we provide to you, to charge you for them, to process payment and collect any amounts you may owe us and to deliver them, and for internal operations, including troubleshooting, data analysis, testing and research;
promoting the safety and security of our Services and investigating suspicious activity or violations of our policies;
providing you with information that you request from us about our Services and Services that we feel may interest you, to which you have already consented or that are similar to a product or service you purchased from us within the past year;
conducting market research and analysis to further enhance and improve the quality of the Services we offer;
verifying your identity, or conducting appropriate checks;
to send you a password reset link if you tell us that you have forgotten your password;
if we have any queries concerning any aspect of your use of our Services;
to ensure that content from our Services is presented in the most effective manner for your device;
to allow you to participate in interactive features of our Services when you choose to do so; and
as permitted or required by any law applicable to us or arising from your interaction with us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may pass personal information to people who process data for us. We have contracts with these people and we ensure they are contractually bound to do only what we say they can do with your information. We may pass details about you to our agents and subcontractors to help us with any of our uses of your data set out in this Policy; for example, we may use third parties to assist us with providing the administration for running our Services, to analyse data and to provide us with marketing or customer service assistance.
By providing us with your personal information, you agree to this transfer, storing or processing of your personal information by us. In
our professional advisers in order for them to provide us with advice;
debt collection agencies to assist with the recovery of amounts owed to us by you or the organisation you represent under any agreement between you and us;
service providers, such as our payment processors and delivery service providers where necessary for them to provide us with services or to provide services that you have requested;
our technology providers, including those which host your data on our behalf and provide certain IT support services to us;
business partners and/or possible acquirers or investors (and our and/or their advisors) in the context of a facilitating or implementing a business re-organisation or a transfer/sale of all or part of our assets or business; and
Where permitted by law, we reserve the right to release personal information without your consent and/or without consulting you, when we believe that this is appropriate to comply with our legal obligations, to protect the security of our Services and related technologies, to prevent and minimise the effects of fraud, and otherwise to protect our legitimate interests and/or the legitimate interests of our customers.
The personal information that we collect from you may be transferred
While we take these steps to maintain the security of your information, you should be aware of the many information security risks that exist and take appropriate care to help safeguard your information. The transmission of information via the internet is not completely secure and the nature of the internet is such that we cannot guarantee the security of the information you transmit to us electronically. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted through our Services and any transmission is at your own risk. We store information you provide to us on secure servers and deploy appropriate technical and organisational security measures in the storage and disclosure of your personal information to try to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information.
You have rights to access and port information you provide to us, along with rights to
You also have the right to opt-out of certain direct marketing communications you receive from us.
Please contact Data Compliance Europe email@example.com to contact us should you wish to exercise any of these rights. If you exercise these rights you may not be able to make full use of our Services and/or we may not be able to provide you with information that you have requested us to provide to you.
Without prejudice to any other rights you may have, you also have the right to file a complaint against IP Telecom with the Irish Data Protection Commission by contacting them here:
Office of the Data Protection Commissioner
Co. Laois, R32 AP23,
+353 (0761)104 800 (Phone)
Your rights may be restricted in certain circumstances for instance where your information may be needed to comply with our legal obligations or for the defence or exercise of legal claims.
We may modify this Policy from time to time to reflect changes in our privacy practices. If we make any material changes to this Policy, we may notify you by contacting you through our services or by posting a notice on our website – or by some combination of these methods. In circumstances where you have not provided us with your contact information, we encourage you to periodically review the Website for the latest information on our privacy practices.
IP Telecom has integrity behind our products… We stand behind our solutions, and are very honest with our customers, we ensure that the product supplied always works for what our customer wants to achieve.
We listen to what customers want, find out what’s annoying about their current solutions, and build solutions around their current and future needs
The people at the end of the phone are all engineers or have other industry experience, based in Ireland, and go above and beyond to ensure that issues are solved rapidly.
In 2010, a group of professionals from the IT and Telecom industries decided it was time to see telephony done right. With an award-winning Hosted PBX platform and decades of combined engineering, telephony and business experience, IP Telecom has quickly become the leading VoIP provider for organisations of all sizes.
IP Telecom is a privately owned telecoms carrier, allowing us to provide quality solutions and dedicated support that’s focused entirely on you.
Our vendor-neutral VoIP network connects with all Tier 1 Networks, supplying you with highly compatible service that leverages the best resources available.
Our dedicated team are all Telecoms Industry experts, combine decades of experience in engineering, business needs to guarantee you the highest quality of support and services.