Special Announcement: We have dedicated a page in our knowledge base to answer all your questions on setting up calls flows, call diverts and other queries relating to remote working.
As the fallout from the spread of the coronavirus continues to impact businesses throughout the world, domestic businesses in Ireland were shaken up this week as large multinational headquartered in Ireland such as Google, Microsoft and Twitter told their staff to work from home. Even our own international sensation Penney’s (Primark) have told staff at their Dublin HQ and UK head office in Reading to work from home.
Powered by IPT for Teams and my sense of adventure, I decided to take my creative talents to a Dublin city centre hotel. I needed a change in environment to rejuvenate my creative juices.
From natural disasters to hacking and denial of service there’s a lot of issues that can impact a business. Your phone calls shouldn’t be a casualty, once you have a plan in place.
Every business knows that adopting and implementing digital transformation initiatives will be a priority in the 2020s. Companies looking to transform their business processes, model, and company culture must ensure that their communication tools are in sync with their enterprise tools to achieve a seamless transition.
Sick of commuting? Tired of your workforce looking tired? Finding it difficult to recruit and retain the best talent? There's an alternative, and IP Telecom is there to help enable your business and empower your staff productivity.
Thanks to a recent decision by the Commission for Communications Regulations, calling through IP Telecom is about to cost even less.
Starting on the 1st of December, calls to non-geographic numbers (NGNs) will cost the same amount as calls to regular Irish landlines, while calls to 1800 remain free.
Whether your call centre has 5 users or 500, keeping track of every call that comes in can be a daily challenge. However, offering the best in Call Centre Service requires knowing when customers are calling, how long they have to spend waiting and how well your team members meet their needs. The IP Telecom Stats Centre lets you keep track of these useful metrics and more, while also showing detailed performance data on each of your call centre agents.
It’s been a big, positive year both for us, and also for a lot of our loyal customers and partners. Things have grown and accelerated. So the new products, which we’ve launched, and the improvements, which we’ve made to our already popular products, really couldn’t have come at a better time. Here’s just a few of the developments, which may interest you.
Yep, it’s that time of year again. Already. And it’s been an absolute cracker (that wasn’t a Christmas joke). Talk about busy and exciting. All sorts of new stuff has happened. So, before the Silly Season really gets into its stride, we all befuddle ourselves with rum custard & sherry trifle and lose our minds trying to top the tiger feet novelty slippers we got uncle Bill last year, we thought we’d take a minute to share some of the year’s memorable moments and exciting events with you. Use our menu below to jump to the section you want to check out first!
We partner with some of Ireland's most innovative and exciting technology providers. This is the first of our 'Partner Spotlight' series about topics that are important to us and we think you will find interesting too.
First up under the 'Partner Spotlight' is supportIT sharing with us their latest developments in data loss prevention and GDPR compliance.
Stricter guidelines around data protection pose a significant challenge to businesses and prevent them from taking full advantage of cutting-edge cloud services.