Our Customer Focused Call Centre Solution

Designed with our customers in mind, the IP Telecom Call Centre Solution integrates with IP Telecom's Hosted PBX solution, to solve call centre challenges with one scalable and easily deployable solution, with no infrastructure requirements, and a variety of standard and advanced features

Here are just some of the features:

  • Entirely cloud-based: Implement and manage your call centre wherever your agents may be.
  • Instant Queue Metrics: Call reporting is made easy by our detailed data on the performance of inbound calls, such as number of calls, call distribution, call length and wait times.
  • Virtual Dashboard: Get real-time and historical call data to guide business decisions.
  • Customisable: Can be tailored to integrate with outbound call functionality via Office 365, Google and Salesforce - as well as other CRM system databases.
  • Call Queue Management: Instead of incoming calls going to voicemail or being unanswered, distribute them to individual queues for Customer Service, Sales and other departments with more APIs to empower your users.

Ready to deploy your Call Centre?

Benefits Of Our Call Centre

Fast and Easy Deployment

We can speedily deploy the Call Centre Solution as no infrastructure is needed.

Easy to use

Our virtual call centre platform is simple to use and doesn't require extensive agent training.

Scale Quickly

Ability to scale quickly with multiple sites and remote agents. Our browser-based software makes it possible to integrate home working agents and create virtuals.

Enhanced Stats Centre

Our stats centre offers real-time situational awareness over all your agents giving you the information you need to make strategic decisions. Filter stats by Agent, Queue, and Date Range.

Boosts Productivity and Efficiency

Our Call Centre Solution can significantly boost productivity and efficiency of agents with the ability to prioritise calls, real-time monitoring and time-based routing.

What Our Customers Say

Rob
IP Telecom listened to our requirements and worked with us to develop Call Centre functionality for our Hosted PBX. Visibility on the dashboards and call centre metrics have helped boost overall productivity and enabled telephone calls to be handled in a more efficient manner. I’m delighted with the service provided and wouldn’t hesitate to recommend their add-on solution.

Rob MacTighearnain

Head of Finance & Operations | Property Button
Mark
We went with IP Telecom as they offered exactly what we needed, VoIP as well as call monitoring in one system at an affordable rate. The Call Centre Add-on makes everything completely transparent - we were able to implement KPI’s and our call numbers have increased. This will definitely have a positive impact on ROI going forward!

Mark Greene

Sales Director | Tradesupply
Paul
We needed a system we could personalise for our sales team. IP Telecom put together a Call Centre solution to suit our needs. They took our feedback on-board and designed a system that is easy to use at an affordable price. You wouldn’t get that kind of flexibility with just any PBX service, it’s absolutely fantastic.

Paul Forry

Business Intelligence Developer | Portwest

Get started with the IP Telecom Call Centre Solution using our Hosted PBX solution

Talk to Our Team