Our Customer Focused Call Centre Solution

Designed with our customers in mind and through the wonders of cloud communications, the IP Telecom Call Centre Solution integrates with IP Telecom's Hosted PBX solution, to solve call centre challenges with one scalable and easily deployable solution, with no infrastructure requirements, and all the main features you’d expect from a call centre.

Here are just some of the features:

  • Entirely cloud-based - implement and manage your call centre wherever your agents may be. Call reporting is made easy by our detailed call centre-type metrics and data on the performance of inbound calls, such as number of calls, call distribution, call length and wait times.
  • Virtual Dashboard - get real-time and historical call data to guide business decisions.
  • Customisable - can be tailored to integrate with outbound call functionality via Office 365, Google and Salesforce - as well as other CRM system databases.
  • Call Queue Management - instead of incoming calls going to voicemail or being unanswered, they will now be distributed to the right place, no matter how many people are handling calls.

Ready to deploy your Call Centre?

Benefits Of Our Call Centre

Fast and Easy Deployment

We can speedily deploy the Call Centre Solution as no infrastructure is needed.

Easy to use

Our virtual call centre platform is simple to use and doesn't require extensive agent training.

Scale Quickly

Ability to scale quickly with multiple sites and remote agents. Our browser-based software makes it possible to integrate home working agents and create virtuals.

Enhanced Reporting Metrics

Our stats centre offers real-time situational awareness over all your agents giving you the information you need to make strategic decisions.

Boosts Productivity and Efficiency

Our Call Centre Solution can significantly boost productivity and efficiency of agents with the ability to prioritise calls, real-time monitoring and time-based routing.

What Our Customers Say

Get started with the IP Telecom Call Centre Solution using our Hosted PBX solution

Talk to Our Team