Great Enhancements for your team
As no infrastructure is involved, we can speedily deploy IPT Call Centre to your team.
Our virtual call centre is simple to use, and its intuitive interface means no extensive agent training is required.
Scale and adapt your team quickly with multiple sites and remote agents. Cloud based software means its simple to integrate home working agents to your call centre.
Get all the statistics you need from all your agents allowing you need to make strategic decisions. Filter stats by Agent, Queue, and Date Range.
Our Call Centre Solution can significantly boost productivity and efficiency of agents with real-time monitoring and time-based routing.
Like all IP Telecom products, our Call Centre solution enables your team to be fully integrated with head office functions even when remote working.
The IPT Call Centre solution allows you to prioritise your most important callers. Whitelist calls to enable rapid answers or routing to individual agents to ensure your VIPs are taken care of.
Our Call Centre software integrates with many CRM and collaboration tools. Salesforce, Zoho and other favourite CRMs integrate easily to ensure all conversations are fully logged and you can even make calls directly from the CRM
Why Thousands of Irish Businesses are Using
Our philosophy is simple - we create next-generation phone solutions to help thousands of Irish businesses achieve their business goals. We combine innovation, cost savings, and ease of use to create phone solutions that put the needs of our customers first.Learn More
“IP Telecom implemented Hosted PBX for VitroSoftware in October 2015 VitroSoftware opted for a combination of Deskphone and Softphone Apps for Desktop and Mobile to provide a full Disaster Recovery and Mobility solution. "Our experience of IP Telecom has been 1st Class. Great technical support and really quick service from the customer team. IP Telecom's engineers came on-site to help us roll out the solution, provided first class training to manage the system ourselves going forward and provided excellent after sales service. We are very happy with our choice of voice and telephony partner.”
Darragh Dunne | IT Engineer | VitroSoftware - formerly Slainte Healthcare