What is VoIP? - (General Questions about VoIP)

Voice over Internet Protocol is a technology that allows voice to be sent over the Internet using a broadband Internet connection. The communication uses a protocol called SIP.

What is SIP? - (General Questions about VoIP)

SIP is a signalling communications protocol similar to that used by ISDN lines.

How does VoIP work? - (General Questions about VoIP)

First, voice is converted by a device from an analogue signal to a digital signal. It is then compressed and sent over the Internet where it will be uncompressed, converted back to an analogue signal for the remaining distance over a traditional circuit switch (PSTN).

What is CODEC? - (General Questions about VoIP)

Software that compresses and decompressed voice to enable faster transmission across the Internet. There are many types and I.P. Telecom use the lowest compressed Voice codec to ensure better than ISDN quality voice.

What kind of Internet connection do we need for VoIP? - (General Questions about VoIP)

You will need a broadband Internet connection such as DSL, from Eircom or Magnet, Cable/Fibre from UPC or Wireless from Host Ireland or Wicklow broadband. The speed required will depend on the number of simultaneous calls. In general 100kb in both directions is required for each call.

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Latest Blog

04/11/2019

Save even more on calling with IP Telecom

Thanks to a recent decision by the Commission for Communications Regulations, calling through IP Telecom is about to cost even less.

Starting on the 1st of December, calls to non-geographic numbers (NGNs) will cost the same amount as calls to regular Irish landlines, while calls to 1800 remain free.

28/01/2019

Whether your call centre has 5 users or 500, keeping track of every call that comes in can be a daily challenge. However, offering the best in Call Centre Service requires knowing when customers are calling, how long they have to spend waiting and how well your team members meet their needs. The IP Telecom Stats Centre lets you keep track of these useful metrics and more, while also showing detailed performance data on each of your call centre agents.