IPT Payment Solutions

Features of IPT Payment Solutions

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24/7 Payment Line

Pay your bill day-or-night, with caller verification and DTMF suppressed payments

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Agent Assisted Payments

Stay connected during the payment process, entering card details directly on your device to ensure security.

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Click-to-Pay

Send SMS reminders on payment day with direct links to your prefilled payment form.

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Mobile Payment App

Keep up with your smart-meter payments on the go with our secure and easy-to-use iOS and Android app.

Client Testimonial

Marie Curie payments online

Key IVR worked closely with Marie Curie to ensure credit and debit card donations made over the phone are processed securely, thanks to an Agent Assisted Payments Service. The staff accepting the payments are able to stay in full conversation with the supporter throughout the donation to ensure the payment is successful and to thank the caller for their generous donation. To ensure a smooth transition to the new system, Key IVR Account Managers delivered on-site training and face-to-face consultation with all staff.

Marie Curie | KeyIVR Customer | UK

Why Thousands of Irish Businesses are Using

IP Telecoms Solutions

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Our philosophy is simple - we create next-generation phone solutions to help thousands of Irish businesses achieve their business goals. We combine innovation, cost savings, and ease of use to create phone solutions that put the needs of our customers first.

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Latest Blog

IP Telecom and SenSys sign multi-year partnership agreement valued over €1.1 million

Dublin, Ireland (October 16th) - Dublin-based IP Telecom has signed a multi-year wholesale deal with leading IT, Networking and IP Security Specialist SenSys Technology Group (www.sensys.ie)

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IP Telecom abolish call charges with ‘game changing’ Unlimited Communications Solutions

  • Fully cloud based solution suite creates a whole new product for all scales of Irish business integrating a Hosted Phone System, all calling (including call centre management and tracking tools)..
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Innovative Solutions

Great ideas for business

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IPT Hosted Phone

The phone solution that’s built around your business. Take your customer care and staff connectivity to the next level with the phone system that integrates with modern business needs

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IPT for Teams

Make and receive calls through Microsoft Teams and integrate calls into your projects and collaborations

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IPT Call Centre

Companies of any scale often have a call centre function for their sales or support teams - make the most of yours with the system that allows you to improve efficiency and tracking.

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CRM Integration

Our Hosted Phone and Call Centre Solutions integrate fully with many CRM and collaboration tools. Salesforce, Zoho and other favourite CRMs integrate easily to ensure all conversations are fully logged and you can even make calls directly from the CRM

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FAQs

General Information about compliancce
What Is PCI Compliance?

If your organisation accepts, processes, stores or transmits card payments, the chances are you’ve heard of the Payment Card Industry Data Security Standard (or PCI DSS or PCIDSS as it is commonly known), but what is PCI DSS?

It’s your responsibility to ensure that your customers’ payment data, such as sensitive card numbers and other forms of “Sensitive Authentication Data” (SAD) are safeguarded, free from exposure from contact centre agents, fraudulent attacks (internal and external) and other security breaches. By achieving PCI compliance and adhering to the comprehensive requirements of PCI DSS your organisation can be confident that you are improving the safety of your customer’s data and the way payments are processed.

In addition to this, with the introduction of the General Data Protection Regulation (GDPR) that covers strict guidelines on how personal information is stored and transmitted. Companies experiencing data breaches are facing fines from the Information Commissioners Office (ICO) of up €20m (approximately £17.5 million) or 4% of turnover, whichever is greater. Therefore, it is crucial that organisations adopt best practice on data security across their entire corporate infrastructure and processes, not just for accepting payments.

IP Telecom's partner Key IVR are PCI-DSS Level 1, version 3.2 compliant, this is the highest level of certification for PCI payments. 

Does PCI DSS Affect my Organisation?

If you accept, process, store or transmit card data then PCI DSS affects your organisation. Cardholder data is continuously at risk of theft from hackers that are on the lookout for a way to exploit weaknesses in your organisation. So, no matter the size of your business, PCI DSS is there to protect your customers and their data, assisting in the prevention of a data breach which could have a huge impact.

Who Enforces PCI Compliance?

The security standard started in December 15, 2004 by Visa, Mastercard, American Express, Discover and JCB who formed the Payment Card Industry Security Council (PCI SSC) in 2006 to manage the ongoing evolution of the Payment Card Industry (PCI).

The PCI SCC continues to administer the guidelines with a focus on improving payment account security throughout the transaction process. However, it is the payment brands and acquirers, not the PCI council, that are responsible for enforcing compliance and are able to issue fines and restrictions on your ability to accept card payments.

What Is Defined as 'Cardholder Data' or Credit Card Data?

The PCI Security Standards Council (SSC) defines ‘cardholder data’ as the full Primary Account Number (PAN) or the full PAN along with any of the following elements:

  • Cardholder name
  • Expiration date
  • Service code

Sensitive Authentication Data, which must also be protected, includes full magnetic stripe data, CAV2, CVC2, CVV2, CID, PINs, PIN blocks and more.

How do I Become PCI Compliant?

To be PCI compliant, there are a set of 12 requirements set by the PCI Security Standards Council (PCI SSC) that are designed to ensure the highest level of protection for any data that is being used throughout the transaction process of a payment. This can be manually or electronically, but if organisations adhere to these requirements, they will dramatically improve their security against malicious attacks towards their organisation, including any internal risks.

There are specific reporting requirements based on your organisation’s merchant level, determined by the number of transactions made over a year.

Merchant Level 1: On-site assessment by a Qualified Security Assessor (QSA)

Merchant Levels 2–4: Self assessment via the Self-Assessment Questionnaires (SAQ)

You must also have a quarterly network scan by an Approved Scan Vendor and an attestation of Compliance Form.

PCI-DSS Levels

All organisations will fall into one of the four merchant levels based on transaction volume over a 12-month period.

The following are the 4 levels of PCI compliance:

Level 1
A merchant processing over 6m VISA and MasterCard transactions p/a

Level 2
A merchant processing between 1m and 6m VISA and MasterCard transactions p/a

Level 3
A merchant processing between 20k and 1m VISA and MasterCard transactions p/a

Level 4
A merchant processing less than 20k VISA and MasterCard transactions p/a

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Call us now on 01 687 77 77

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