As a VoIP for Business Provider, IP Telecom are fully committed to providing our customers with first class call quality to all destinations, competitive pricing, excellence in technical consultancy and project management throughout the configuration and implementation phases and most importantly to provide the best levels of customer support.
IP Telecom utilises your existing broadband infrastructure. The voice is converted on the customer’s site to Voice over IP and the traffic is prioritised out across the broadband link. Unlike other providers the Voice over IP data is transited to our peers without any conversion to traditional voice allowing us to keep our call charges low and transit delays to a minimum.
In the case of the service provided by IP Telecom the voice packets are carried from your office broadband link to our Hub which is located at the heart of the Irish Internet.
Some popular benefits of using VoIP for Business include:
1). Always Accessible: Work hassle free when & where you want – One of the most popular and commonly requested features of VoIP for Business systems is called “find me/follow me.” While previously you needed to be in the office or a certain location to catch a call with a customer and have a conference call with your colleagues or have separate numbers for your office, mobile phone, and home office, with business VoIP you have one “virtual extension.” You can set-up or request the virtual business phone service to ring all of your extensions for multiple devices simultaneously, or in a certain order which will divert the call from one device to another when you decide, and even better, you determine how to deal with a missed call. It is simply your decision if a missed call goes to your voicemail, or to another extension. And if that is not enough, if you make a call from your cloud phone system, the receiving caller ID will show your business phone number, no matter which device you are calling from.
2). Multiple Messaging Choices: VoIP for business has a number of flexible messaging options – The number of business phone service options that are available for business VoIP users make retrieving and maintaining all your business messages a lot more simplified. These include: a Voicemail Transcription, which can allow you to listen to a message in your inbox, or even receive it as a text instead of listening to the message through voicemail. For example, if a customer called you about a fax he/she needs, and leaves their fax number on the message. Within few clicks you can virtually send the fax as a PDF to that number. There are other options available which can be explained if you request more information from IP Telecom on the subject of interest.
3). Scalable numbers that grow with your business: With VoIP for business and depending on your individual VoIP Provider, you should be able to avail of multiple numbers as and when you need them – Which includes having a multifaceted business phone service with any kind of localized number or vanity number on your account, whether you move from an existing provider and port your existing numbers or decide you need a new range of business numbers. Using Business VoIP solutions for small business, enterprise, or even contact centers, the communications is only as strong as it is dynamic, with the use of multiple numbers, all having specific assignments to fulfill making your business run a lot more smoothly. Most business Voice over IP phone providers will offer these additional numbers for free, or for an additional small monthly fee if the amount of numbers needed exceeds the number of users in the monthly package. Nevertheless, many VoIP Providers will be happy to provide you with extra phone numbers as your business and number of users grows. Explore options to find out if a provider supplies key components beyond a local number such as toll-free numbers, virtual faxing, and virtual extensions.
4). The Virtual Receptionist – Using VoIP for Business you can expect even more features such as a virtual receptionist which works as an automated receptionist able to greet your callers with customizable recordings, as well as direct them to departments, individuals, extensions, etc. through unique menus which you can set up yourself through the IP Telecom portal or one of the IP Telecom team can assist you and even record the auto attendant message for you. Find out more on this feature by discussing your requirements with one of our team at IP Telecom where they will be able to assist you further and provide all the information needed for this feature.
5). Automatic Call Distribution also known as (ACD) – Is a feature that is essentially a more advanced version of the call hunting feature; however, instead of routing to one set number of phones, this system is smart enough to connect the right individual for each individual call.
More of these popular VoIP for business benefits provided by IP Telecom in particular include some of the following:
• Unlimited Free Local, National & UK Calls
• Unlimited Devices per user; smartphone, deskphone, tablet, PC
• Voicemail to Email; receive to your inbox as audio file. Fax to email.
• Unlimited Free Calls between your multi-location branch/office
• Eliminate Line Rental and costs of calls between branches
• Self-Service Portal available via Web interface
• Eliminate traditional phone system installation/upgrade
Now you know what is available… Why not read some of our other points on why voip is essential and take advantage of it by contacting us on +353 1 687 7777 to discuss your business phone system needs.