First of all, what is a PBX system?
In the simplest terms, PBX (Private Branch Exchange) is a multiline telephone system, mainly used within businesses, which allows users to communicate internally as well as making calls outside of the business.
There are different types of PBX, the main ones being VoIP and ISDN. In this post, we’ll be looking at the benefits of a VoIP PBX system will have for your business.
1. Costs
With a Hosted PBX, you’ll be cutting the cost of line rental, on-site maintenance, etc. As everything is managed over Broadband, there is no line rental at all! As well as this, IP Telecom train you in our online web-portal, so you’ll be able to manage your system as well as implement any changes to call flows or ring groups as needed. It is also cheaper to make international calls through VoIP.
2. Flexibility and Scalability
It is a lot easier to grow your business with a Hosted PBX, and IP Telecom will help you every step of the way to ensure any growth is seamless and easily implemented.
3. Integration
As your voice traffic is all done through your Broadband connection, any device with a data connection can be used anywhere in the world to make and receive calls. This means that you can install soft-phone applications on your mobile, your tablet, or a desktop.
4. Less Downtime
A Hosted PBX solution is perfect for businesses as there is a lot less risk of downtime with more failover options, such as diverting calls to another number, or failing over to a secondary broadband connection.
5. Advanced Features
A Hosted PBX comes with a number of features that will make running your business a lot easier. Extras included with a hosted solution include fax-to-email, virtual phone numbers, custom ring groups and configuration, and integration with other business systems.
If you want to learn more about how a Hosted PBX will benefit your business, contact us at 21 300 8232 or sales@iptelecom.co.za.
Blog written by Emer Farrell, Sales and Marketing Specialist at IP Telecom.
